Capture the care work that starts when a patient calls
Inbound calls are a major source of between-visit work. Normally the call starts one workflow and the resulting care work happens somewhere else, and nobody necessarily remembers that qualifying time should be captured. Chronii is designed to close that gap.
Keep the clinic's existing phone number
- Patients dial the same number they always have.
- Drops into the clinic's existing IVR menu as a new option.
Patient calls
Clinic's main number
IVR
"Press 1 for patients"
AI responds
Handles the request
Staff report
Callback at their convenience
Patient calls
Clinic's main number
IVR
"Press 1 for patients"
AI responds
Handles the request
Staff report
Callback at their convenience
The AI answers the patient
| Receptionist | Greets the patient, identifies them, understands why they are calling, and determines what should happen next. |
|---|---|
| Information provider | Answers practice-approved questions about hours, locations, policies, services, and instructions. |
| Structured intake agent | Asks different questions depending on why the patient is calling. |
| Smart message taker | Replaces vague voicemail with a detailed conversational intake and an AI-generated summary. |
| Questionnaire collector | Walks patients through configured questions and records their responses. |
| Care-work entry point | Recognizes when the caller participates in ongoing care and makes that context visible to staff. |
Structured intake instead of voicemail
Medication and refill requests
- Medication
- What the patient needs
- Pharmacy
- Whether medication has run out
- Patient-reported concerns
Referral requests
- Which referral the patient is calling about
- Specialist or facility, when known
- Whether the patient has scheduled
- What problem the patient is experiencing
Appointment requests
- Reason for appointment
- Type of appointment
- Preferred timing
- Other scheduling context
Patient-care concerns
- The patient's concern
- When it began
- Patient-reported context
- What the patient is asking the practice to do
General messages
- A conversation instead of a traditional voicemail, structured into a summary staff can read instead of an audio file to replay
Routine calls can resolve automatically
Not every call should create work. If the AI fully resolves the patient's need, no staff member has to be interrupted.
- When the office closes
- Where the office is located
- What services are offered
- What number or department the patient needs
- A routine, clinic-approved policy or instruction
When a call creates work
If the AI cannot fully resolve the need, staff receives structured context instead of a message to call back.
John Smith — Medication concern
Patient reports dizziness after a recent medication change. Symptoms began two days ago. Patient would like the clinical team to call him about whether the medication may need to be reviewed.
Advanced EHR features
Additional EHR-connected capabilities we're developing beyond the core AI Receptionist.
| Direct EHR appointment schedulingOn our roadmap | On supported EHRs (Athenahealth, DrChrono, eClinicalWorks, Elation, NextGen Enterprise, or TouchWorks), the AI will be able to book the appointment directly in your EHR instead of only handing the request to staff. On other EHRs, the AI will still collect the scheduling details for staff to complete. |
|---|---|
| Direct telephone transfer to staffScoping feasibility | Warm-transferring an inbound call directly to a specific staff member or department, instead of only taking a message for callback. |
Administrative work vs. clinical work
Stays administrative
- Scheduling
- Paperwork
- Routine appointment questions
- Basic referral logistics
- Office policies
Enters the clinical workflow
- Medication concerns
- Symptoms requiring follow-up
- Treatment adherence problems
- Care-plan questions
- Clinical follow-up
Administrative requests can be handled through the front desk's normal workflow. When clinical staff needs to act and Chronii shows the patient participates in ongoing care, staff has a direct path into the EHR-embedded Chronii workflow, so the human work stays connected to the patient and to Chronii's existing time and documentation workflow.