Don't wait for patients to call
Automate Care Tasks work in the opposite direction from the AI Receptionist. Instead of a staff member manually texting or calling down a list of patients, Chronii starts the outreach by SMS. Each task is an AI-guided patient workflow, not a one-way reminder.
How an Automate Care Task works
- 1A follow-up need existsThe trigger can come from the patient's care plan, a scheduled follow-up, an outstanding task, or another workflow configured by the practice.
- 2Chronii reaches the patient by SMSChronii sends the patient the appropriate message using the clinic's Chronii messaging number.
- 3The patient respondsThis is not a one-way reminder. Chronii can continue the conversation.
- 4The agent asks follow-up questionsDifferent care tasks have different goals, and the agent follows the workflow appropriate to that task.
- 5Chronii structures the resultChronii determines what information was gathered and prepares it for the practice.
- 6The task closes or creates staff workSome responses require no intervention. Others identify a need and enter the staff workflow with the patient context already captured.Closes, no staff workCreates staff work
- 7Human work flows into ChroniiWhen staff acts and the work meets applicable care-program requirements, qualifying time and documentation can be captured.
Automate Care Task agents
Different care tasks have different goals. Chronii follows the workflow appropriate to each one, and only creates staff work when a response actually needs one.
Care-plan follow-up
Checks whether the patient completed the agreed action or whether their status has changed, and surfaces a problem to staff if one exists.
Blood pressure check-in
Asks for a current reading; a concerning response (for example, 176/102 and a headache) can create a clinical activity for staff review.
Medication adherence check-in
Asks whether the patient is taking medication as intended and collects patient-reported barriers such as cost, side effects, or confusion.
Medication follow-up
Checks in after a medication change or another medication-related event and surfaces anything that requires clinical judgment.
Specialist referral check-in
Asks whether the patient received, scheduled, or completed a referral, and flags it for staff if the patient is having difficulty.
Lab or imaging follow-up
Follows up on outstanding testing and separates patients who are progressing normally from patients who need staff involvement.
Pre-visit patient priorities
Asks what the patient most wants to address before an upcoming visit, surfacing unresolved needs before the encounter.
Visit or wellness reminder
Reaches patients who need to schedule a visit and identifies whether they intend to schedule, need help, or have a barrier.
Patient-reported questionnaires
Conducts configured questionnaires by SMS, such as health risk or social-needs screenings, and structures the responses for staff review.
Social-needs follow-up
Asks about patient-reported barriers such as transportation, food access, housing, or financial concerns.
Condition-specific check-ins
Runs configured follow-up workflows for ongoing conditions and surfaces responses that require human review.
Custom care task
Practices can start a patient-specific follow-up task that follows the same ask, collect, follow up, summarize, and escalate pattern.
Examples
Medication-adherence check-in uncovers a problem
Chronii: Are you still taking your medication every day as directed?
Patient: No. I stopped three days ago.
Chronii: Can you tell me why you stopped taking it?
Patient: It was making me dizzy.
Chronii identifies that staff follow-up is needed and creates a structured activity. Clinical staff opens the patient through the EHR-embedded Chronii workflow, follows up, and qualifying time can be captured.
Referral check-in completes without creating work
Chronii: Checking in on your cardiology referral, have you scheduled an appointment?
Patient: Yes, I have an appointment next Tuesday.
Everything is progressing normally, so no staff intervention is necessary. Automation prevented unnecessary staff outreach.